United Continental (NASDAQ:UAL) spent much of the past decade as the laughingstock of the airline industry. A series of customer-service gaffes and mediocre service led to erosion of its once-loyal customer base. Delta Air Lines (NYSE:DAL) capitalized on the opportunity to poach some of United’s most valuable customers, enabling it to consistently outperform the other major airlines in terms of unit revenue and profitability.
However, United Airlines has dramatically improved its reliability and customer service in the past couple of years, and it’s starting to rebuild its reputation. Its efforts helped it post strong profit growth last year.
Now, United plans to go on the offensive to win back business travelers by dramatically expanding its premium-seat inventory.
All New Four Seasons Resort Opening in Napa Valley
Four Seasons Resort and Residences Napa Valley is now confirming reservations for arrivals beginning November 1 in advance of its highly anticipated opening in the heart of California’s famed wine region.
With its on-site vineyard, vine-to-table restaurant, wellness spa and farmhouse-style accommodations, it promises to be the perfect base for a wine country getaway.
The sight of the “Harry Potter train” coming over the Glenfinnan Viaduct has delighted children and the young at heart for years.
But now pressure from thousands of fans and tourists visiting the area has led to work being carried out to cope with crowds hoping for a glimpse of the famous steam train crossing the Grade-A listed bridge.
Tourists from all over the world visit the picturesque site made famous by the Hogwarts Express in the Harry Potter films.
The head of the flight attendants’ union on Monday called for demonstrations at the country’s airports if there’s another government shutdown — and warned that her members might have to stop working.
While avoiding the term “strike,” Association of Flight Attendants-CWA head Sara Nelson said the recently concluded 35-day partial shutdown had stretched the airline industry to the breaking point and “made all of us less safe.”
And, she noted, flight attendants have a right to a safe workplace.Add to Flipboard Magazine.