Etihad’s In-Flight Concierge & More: Travel News – August 25, 2015


Negative feedback prompts British Airways to widen seats for 787-9
Runway Girl Network

British Airways is installing a new economy class seat on its Boeing 787-9 Dreamliner after negative feedback from passengers, Runway Girl Network can report.

The news comes from British Airways’ internal magazine Up to Speed, “the monthly magazine for British Airways employees, focusing on the strategy and the people who make the airline”.

Kathryn Doyle, who works on product development as British Airways’ Aircraft Product Cabin Interiors Manager, is quoted as saying, “Teams have been working on the plans for the cabin interiors, and in particular the evolved First cabin, for two and a half years.”


Crystal river cruises to emphasize lengthy port stays
Travel Weekly

Crystal plans to differentiate its Europe river cruises from competitors in part by crafting longer itineraries that travel a shorter distance and offer longer port stays, said the line’s vice president of deployment, Claudius Docekal.

The line, for the most part, would forego the practice of bracketing the river cruise with pre- and post-cruise hotel stays. “You will see us offer longer cruises and use our ship as the hotel,” he said in an interview during the annual Sales Achievement Gala for top producers.


Global luxury hotels market driven by booming tourism

Thanks to the booming tourism and travel sector, the luxury hotels market is all set to expand, driven by booming tourism. As per recent market research reports, in 2014, the luxury hotels market had a valuation of US$148.62 billion and is expected to be valued at US$195.27 billion by 2021.


Etihad now offers in-flight concierge
USA Today

Flying can be, well, kind of dirty. Kind of humbling. We hate having to take our shoes off in the security line, we hate that weird criminal pose we have to assume while we’re x-rayed, and we hate having to sit in such close quarters with people who are sneezy and unkempt. We hate that we don’t have our own beds on board and that we can’t order whatever food we want for the duration of the flight, you know? Thank god for Etihad’s The Residence,  which offers a private three-room suite in the sky, with a bedroom, three-quarters bath, and private butler. Since it’s been available for the past year, our lives have just been so. much. better.

But there’s one thing that The Residence just hasn’t been able to provide for us, and that’s in-flight concierge service, which it rolled out on August 19 in partnership with concierge provider Ten Group.

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By: Matt Long

Matt has a true passion for travel. As someone who has a bad case of the travel bug, Matt travels the world in order to share tips on where to go, what to see and how to experience the best the world has to offer. Also follow Matt on Twitter, Facebook and

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